FREQUENTLY ASKED QUESTIONS
Below we have compiled the most common topics for you:
MODALO watch winders have been developed for all common automatic watches and cover a wide range of watches. Heavy watches up to 400 grams are reliably and gently wound by our powerful MODALO motors. Our innovative MODALO watch inserts cover watches with a diameter of up to 60 mm and bracelet lengths between 15 - 21 cm. In addition, we offer separately available watch inserts designed for particularly small wrists.
The setting of the watch winder depends on the requirements of the movement / caliber installed in the watch. Depending on the model, the direction of rotation (Direction) and number of revolutions (TPD) must be observed so that the watch is wound correctly. See our "TPD Database" page to find out which settings are recommended for your watch. If your watch is not listed, we recommend the 900 TPD setting with left-right rotation.
Please do not return an item without contacting us first. In order to process a return, we need the completed return form, as well as the proof of purchase. To find out if a free return label will be provided in your case, please contact our customer service. To avoid transport damage and long processing times, the shipment should be sent in the same condition as when you received the goods.
If unexpected problems occur during the operation of your watch winder, please go through the individual steps from the enclosed operating instructions. Please also note that the watch winder does not work continuously and that breaks of several hours are part of the program. Should there still be any questions, please contact us so that we can assist you with your request.
We usually ship the order on the next business day. The delivery within Germany takes place within 2-3 working days. You will receive a shipment number with the shipping confirmation, with which you can track the shipment status. If there is a major delay in delivery, please contact us.
Please fill out the contact form completely and let us know your request, or call us for a personal consultation: +49 40 3680 999 0 - Monday to Friday from 09:00 to 15:00.